We believe when you develop people’s potential, it creates extraordinary outcomes.
We attract top talent
because our culture nurtures people’s authentic potential,
building an even stronger bond of excellent results for our clients.
OUR EXECUTIVE TEAM
This isn’t our first rodeo. Our team is led by highly
experienced and tenured hospitality professionals
Lily Mockerman
Chief Executive Officer
Lily@tcrmservices.com
Fun Fact
Lily has a mini zoo: 2 Great Danes, 2 mutts, 1 ferret, 1 cat, and a mini pig.
YEARS IN THE INDUSTRY
- STRATEGIC FOCUS 90%
- SYSTEM GEEKINESS 65%
- INDEPENDENT 60%
- COMPETITIVE SPIRIT 100%
Kathryn Baker
VP of Strategic Services + Co-Founder of Think Up Enterprises
Kathryn@tcrmservices.com
Kathryn joined the team in 2015 and thrives in our culture because it’s genuine, client focused and full of integrity. When she’s not geeking out on an upscale resort with lots of outlets and ancillary revenue opportunities to optimize, she’s listening to live music, hiking in the beautiful Colorado Mountains and baking lots and lots of yummy cookies.
Fun Fact
She loves to create community and is a supermom of three.
YEARS IN THE INDUSTRY
- STRATEGIC FOCUS 100%
- SYSTEM GEEKINESS 70%
- INDEPENDENT 80%
- COMPETITIVE SPIRIT 99%
David Beaulieu
Executive Director of Client Success
David@tcrmservices.com
There are three areas that David gets really excited about when it comes to Revenue Management: 1) sharing creative ideas to solve challenges for his clients; 2) driving client satisfaction initiatives; and 3) creating data driven studies. When he’s not working, you can find David on his road bike discovering new places.
Fun Fact
David is fluent in French.
YEARS IN THE INDUSTRY
- STRATEGIC FOCUS 85%
- SYSTEM GEEKINESS 75%
- BRAND EXPERIENCE 60%
- COMPETITIVE SPIRIT 90%
Alicia Hebert
Distribution and Systems Manager
Alicia@tcrmservices.com
Alicia joined the team in 2017 and she handles all things tech for us. There isn’t a system Alicia can’t master. Her passion is working with independent properties, supporting them with systems and distribution. In her spare time, she’s converting her work van into a camper van to enjoy the outdoors.
Fun Fact
Alicia has won contests for her zucchini salsa recipe.
YEARS IN THE INDUSTRY
- STRATEGIC FOCUS 70%
- SYSTEM GEEKINESS 80%
- INDEPENDENT 70%
- COMPETITIVE SPIRIT 70%
Jamie Fonner
Community Manager
Jamie@tcrmservices.com
Jamie is our organization guru, and her gift is turning chaos into order. On any day, she can be found supporting our team with project management or doing something administrative. She thrives on building deep connections and relationships with our clients. Jamie loves to read and enjoys live concerts.
Fun Fact
Jamie is a crime show junkie.
YEARS IN THE INDUSTRY
- STRATEGIC FOCUS 70%
- SYSTEM GEEKINESS 25%
- INDEPENDENT 85%
- COMPETITIVE SPIRIT 100%
Our team loves to learn and grow.
Here’s a highlight of our professional certifications:
Experience the difference that 13+ years of
Revenue Management Expertise will bring you.
Try us. It’s free.
Share your challenges. We’ll provide you with solutions when you give us 30 minutes of your time.